RETURN POLICY BROWN BAKE
General Return Condition
- 1. In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
- 2. Was delivered in a physically damaged condition
- 3. Has missing part order
- 4. Is different from what was ordered
- 5. Should be informed within 6hrs post-delivery to brown bake team
- 6. Categories marked as “non-returnable” cannot be returned, view the list above.
- 7. All items must be returned in their original condition, with price tags & barcode, original accessories and in the original manufacturer’s box/packaging as delivered to you and shouldn’t be opened or used.
- 8. Replacement is available based on seller’s decision, if the seller don’t have the stock or replacement is not possible, then customer’s would be refunded.
Return Acceptance Condition
- 1. Wrong Order
- 2. Wrong Product
- 3. Product doesn’t matches with the information shown on website
- 4. Damaged Shipment / Return in Case of Tampered Packaging – Customer should take pictures and share it with us within the above given time frame.
- 1. Should be informed within 6hrs post-delivery to brown bake team
- 2. On receiving the request the seller would review, speak to customer (if required ) and accept or reject based on case of request
- 3. On Return Approval – Return process would start and pickup request would be generated.
- 4. On receiving the product at seller’s warehouse the seller would again verify the product and approve/reject.
- 1. If product original packaging have been opened
- 2. If the product have been opened
- 3. If product is used
- 4. If the product is damaged due to poor handling by customer
- 5. If the product have been replaced with some other product while returning
- 1. After the return is accepted the refund is processed within 5 to 10 working days.
- 2. Refunds above Rs 15,000 can take upto 10 to 15 days to process it.
- 3. Refund would be made directly to customer’s Bank Account or original payment method