Refund and Returns Policy

General Return Condition

1. In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
2. Was delivered in a physically damaged condition
3. Has missing part order
4. Is different from what was ordered
5. Should be informed within 6hrs post-delivery to brown bake team
6. Categories marked as “non-returnable” cannot be returned, view the list above.
7. All items must be returned in their original condition, with price tags & barcode, original accessories and in the original manufacturer’s box/packaging as delivered to you and shouldn’t be opened or used.
8. Replacement is available based on seller’s decision, if the seller don’t have the stock or replacement is not possible, then customer’s would be refunded.

Return Acceptance Condition

1. Wrong Order
2. Wrong Product
3. Product doesn’t matches with the information shown on website
4. Damaged Shipment / Return in Case of Tampered Packaging – Customer should take pictures and share it with us within the above given time frame.

Return Process

1. Should be informed within 6hrs post-delivery to brown bake team
2. On receiving the request the seller would review, speak to customer (if required ) and accept or reject based on case of request
3. On Return Approval – Return process would start and pickup request would be generated.
4. On receiving the product at seller’s warehouse the seller would again verify the product and approve/reject.

Return Rejection

Refund

1. After the return is accepted the refund is processed within 5 to 10 working days.
2. Refunds above Rs 15,000 can take upto 10 to 15 days to process it.
3. Refund would be made directly to customer’s Bank Account or original payment method

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